The website reserves the right to cancel any order placed by the customer for any reason it deems appropriate. This may include but is not limited to: product unavailability, incomplete or incorrect customer information, or suspicion of a fraudulent transaction. The website is not responsible for verifying the authenticity of such transactions. In cases of cancellation, the website has the right to refund the amount paid by the customer.
Product Return and Exchange Policy:
If the customer does not receive the product, they have the right to request a refund of the product amount only, after deducting shipping and tax fees. The remaining amount will be refunded within 15 business days from the date the refund is approved by the website. The refund will be processed using the same payment method used in the original transaction.
If the received product is proven to be defective or has a manufacturing fault, the customer has the right to request a replacement during the warranty period, starting from the date of receipt.
To maintain product quality and ensure proper preservation, the website will not accept returns or exchanges in any of the following cases:
Please note:
The customer will bear all shipping fees for exchanges.
In the case of a return, shipping fees will be deducted from the refund amount.
Warranty:
All ForCosmo devices are covered by the official warranty policy within the Kingdom of Saudi Arabia, with a two-year warranty starting from the date of purchase.
